Privacy Policy
1. Introduction
Bongadesk values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our CRM platform, mobile applications, and related services (“Services”). By using Bongadesk, you agree to this policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
We collect personal and business data necessary to provide and improve our Services. The information we collect may include:
- Full name, email address, phone number, and organization name
- Login credentials and authentication data
- Customer communication data (messages, chats, tickets, inquiries)
- CRM activity logs including meetings, calls, reminders, and notes
- Uploaded documents and files linked to customers or accounts
- Payment details, invoices, and billing records
- Device and browser data such as IP address, location, and session logs
- Cookies and analytics data to improve performance and security
- Information shared with Bai (Bongadesk AI assistant) for automated support
3. How We Use Your Information
Bongadesk processes your data to operate efficiently and deliver a personalized user experience. We use your data to:
- Provide CRM and communication features including chat, SMS, and ticketing
- Authenticate users and manage secure access to the platform
- Schedule and manage meetings, reminders, and notifications
- Generate customer reports, billing summaries, and activity analytics
- Send service updates, payment reminders, and transactional emails
- Respond to support inquiries and improve customer service quality
- Monitor usage to enhance security, prevent fraud, and improve system performance
- Comply with applicable laws and regulatory requirements
4. Data Storage & Security
We implement strong security measures including encryption, access control, and regular audits to protect your data from unauthorized access, alteration, or loss. Your information is stored on secure servers and may be processed in data centers within or outside Kenya, depending on your region.
5. Sharing of Data
Bongadesk does not sell or rent personal data. We may share limited data only in the following cases:
- With service providers who support our operations (e.g., SMS gateways, email systems, payment processors)
- When required by law or legal processes
- To prevent or respond to fraud, abuse, or security threats
- With your consent, when you authorize integrations or third-party services
6. Cookies & Tracking Technologies
Bongadesk uses cookies, analytics scripts, and similar technologies to collect usage data, customize your experience, and improve our Services. You can disable cookies in your browser settings, but certain features may not function properly without them.
7. Your Data Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate information
- Withdraw consent for certain data processing activities
- Request a copy of your data in a portable format
Requests can be made using the form below or by emailing privacy@bongadesk.com.
8. Retention & Deletion
Bongadesk retains user data only as long as necessary for business operations, regulatory compliance, and legitimate record-keeping. Certain information, such as transaction logs, billing records, or audit trails, may be stored permanently where required for legal, security, or operational integrity. You may request deletion of your account and associated data at any time, subject to verification and applicable data retention obligations.
9. Policy Updates
Bongadesk may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available at bongadesk.com/privacy-policy.